ITIL-FOUNDATION · Question #504
What is the CORRECT definition of service management?
The correct answer is B. A set of specialized organizational capabilities for delivering value to customers in the form of. ITIL formally defines service management as a set of specialized organizational capabilities for delivering value to customers in the form of services.
Question
What is the CORRECT definition of service management?
Options
- AA set of specialized assets for transitioning services into the live operational environment
- BA set of specialized organizational capabilities for delivering value to customers in the form of
- CA groupof events that meet the demand from customers for services that they receive
- DA group of people that manages services to fulfil the needs of users and customers
How the community answered
(45 responses)- A2% (1)
- B91% (41)
- C2% (1)
- D4% (2)
Why each option
ITIL formally defines service management as a set of specialized organizational capabilities for delivering value to customers in the form of services.
This describes service transition - the phase focused on moving services into the live environment - not service management as a whole.
The official ITIL definition of service management is 'a set of specialized organizational capabilities for enabling value for customers in the form of services.' This definition emphasizes organizational capability as the core element, distinguishing it from informal or tool-centric descriptions.
This loosely describes a service demand or catalog concept, not the definition of service management.
This is an informal description focusing narrowly on people, omitting the critical concept of specialized organizational capabilities that defines service management.
Concept tested: ITIL definition of service management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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