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ITIL-FOUNDATION · Question #472
ITIL-FOUNDATION Question #472: Real Exam Question with Answer & Explanation
The correct answer is D: Faster resource allocation. Service utility refers to the functionality a service provides - its fitness for purpose - and faster resource allocation directly enhances what the service can deliver to users.
Understand the key concepts of service management
Question
Which is an example of improving service utility using service management automation?
Options
- APre-determined routing of a service request
- BReducing the time to compile service data
- CMonitoring service availability
- DFaster resource allocation
Explanation
Service utility refers to the functionality a service provides - its fitness for purpose - and faster resource allocation directly enhances what the service can deliver to users.
Common mistakes.
- A. Pre-determined routing of a service request improves process efficiency and consistency, which relates more to service warranty (fitness for use) than to utility.
- B. Reducing the time to compile service data is an operational efficiency gain for IT management, not an improvement to the service's fitness for purpose as experienced by users.
- C. Monitoring service availability is a warranty-related activity - it ensures fitness for use by tracking uptime, not improving the functional utility of the service.
Concept tested. ITIL service utility improvement through automation
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#service utility#automation#resource allocation#service improvement
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