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ITIL-FOUNDATION · Question #457

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

The correct answer is D. Service design. Service Design defines the scope for service retirement and transfer of services between providers, as these outcomes must be planned during the design stage rather than improvised later.

Understand the key concepts of service management

Question

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

Options

  • AService transition
  • BService level management
  • CService operation
  • DService design

How the community answered

(55 responses)
  • A
    2% (1)
  • B
    5% (3)
  • C
    2% (1)
  • D
    91% (50)

Why each option

Service Design defines the scope for service retirement and transfer of services between providers, as these outcomes must be planned during the design stage rather than improvised later.

AService transition

Service Transition focuses on building, testing, and deploying new or changed services into the live environment, not on scoping retirement strategies or provider transfer plans.

BService level management

Service Level Management is a process concerned with negotiating and managing SLAs and service targets, not with defining the scope of service retirement or inter-provider transfers.

CService operation

Service Operation handles day-to-day service delivery and incident resolution, and does not define the planning scope for service retirement or provider transfers.

DService designCorrect

ITIL Service Design encompasses the full scope of designing a service from inception to retirement, explicitly including planning for service retirement and the transfer of services between service providers, ensuring these scenarios have defined processes and design artifacts before a service enters operation.

Concept tested: ITIL Service Design scope including retirement planning

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service lifecycle#service retirement#service design scope

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