PeopleCert
ITIL-FOUNDATION · Question #427
ITIL-FOUNDATION Question #427: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-FOUNDATION to reveal the answer and full explanation for question #427. The question stem and answer options stay visible for context.
Understand the key concepts of service management
Question
Which of the following is the BEST definition of an Incident?
Options
- ALoss of ability to operate to specification, or to deliver the required output
- BA change of state which has significance for the management of a Configuration Item or IT
- CA warning that a threshold has been reached, something has changed, or a failure has occurred
- DAn unplanned interruption to an IT service or reduction in the quality of an IT service
Unlock ITIL-FOUNDATION to see the answer
You've previewed enough free ITIL-FOUNDATION questions. Unlock ITIL-FOUNDATION for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#incident definition#service interruption#unplanned interruption#service quality