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ITIL-FOUNDATION · Question #406

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

The correct answer is B. Service Design. The ITIL Service Design publication is the core volume that documents processes focused on designing IT services to meet business needs, including SLM, Availability Management, Supplier Management, and ITSCM.

Understand the key concepts of service management

Question

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

Options

  • AService Transition
  • BService Design
  • CService Strategy
  • DService Operation

How the community answered

(36 responses)
  • A
    6% (2)
  • B
    92% (33)
  • C
    3% (1)

Why each option

The ITIL Service Design publication is the core volume that documents processes focused on designing IT services to meet business needs, including SLM, Availability Management, Supplier Management, and ITSCM.

AService Transition

Service Transition covers processes like Change Management, Release and Deployment Management, and Service Asset and Configuration Management, which govern moving services into production.

BService DesignCorrect

Service Design is the ITIL publication dedicated to processes that ensure services are designed correctly before deployment. It specifically covers Service Level Management, Availability Management, IT Service Continuity Management, and Supplier Management, as these all relate to designing services that meet agreed requirements and business expectations.

CService Strategy

Service Strategy covers processes such as Financial Management, Demand Management, and Service Portfolio Management, which define overall IT strategy and governance.

DService Operation

Service Operation covers processes like Incident Management, Problem Management, Event Management, and Request Fulfillment, which manage the day-to-day running of live services.

Concept tested: ITIL Service Design publication process coverage

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#ITIL publications#service design#availability management#service level management

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