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ITIL-FOUNDATION · Question #319

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and custome

The correct answer is D. Service Operation. Service Operation is the ITIL lifecycle phase that handles the day-to-day execution of processes required to deliver services at agreed levels.

Understand the key concepts of service management

Question

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

Options

  • AContinual Service Improvement
  • BService Transition
  • CService Design
  • DService Operation

How the community answered

(56 responses)
  • A
    4% (2)
  • B
    2% (1)
  • C
    2% (1)
  • D
    93% (52)

Why each option

Service Operation is the ITIL lifecycle phase that handles the day-to-day execution of processes required to deliver services at agreed levels.

AContinual Service Improvement

Continual Service Improvement focuses on measuring and incrementally improving existing services and processes, not on the operational delivery of services.

BService Transition

Service Transition is responsible for building, testing, and deploying new or changed services into the production environment, not for ongoing service delivery.

CService Design

Service Design is concerned with designing new or changed services, processes, and supporting infrastructure to meet business requirements, not with executing day-to-day operations.

DService OperationCorrect

Service Operation is formally defined in ITIL as the phase responsible for coordinating and carrying out the activities and processes needed to deliver and manage services at agreed service levels for business users and customers. It encompasses core processes such as Incident Management, Problem Management, Event Management, and Request Fulfillment. This is the phase where the business actually realizes the value designed and transitioned in earlier lifecycle stages.

Concept tested: ITIL Service Operation lifecycle phase purpose

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service operation#service lifecycle#service delivery#agreed levels

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