PeopleCert
ITIL-FOUNDATION · Question #319
ITIL-FOUNDATION Question #319: Real Exam Question with Answer & Explanation
The correct answer is D: Service Operation. Service Operation is the ITIL lifecycle phase that handles the day-to-day execution of processes required to deliver services at agreed levels.
Question
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
Options
- AContinual Service Improvement
- BService Transition
- CService Design
- DService Operation
Explanation
Service Operation is the ITIL lifecycle phase that handles the day-to-day execution of processes required to deliver services at agreed levels.
Common mistakes.
- A. Continual Service Improvement focuses on measuring and incrementally improving existing services and processes, not on the operational delivery of services.
- B. Service Transition is responsible for building, testing, and deploying new or changed services into the production environment, not for ongoing service delivery.
- C. Service Design is concerned with designing new or changed services, processes, and supporting infrastructure to meet business requirements, not with executing day-to-day operations.
Concept tested. ITIL Service Operation lifecycle phase purpose
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Community Discussion
No community discussion yet for this question.