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ITIL-FOUNDATION · Question #270

Which of the following statements about processes is INCORRECT?

The correct answer is B. The definition of Process Control is "The activity of planning and regulating a process, with the. This question tests knowledge of ITIL process terminology. Choice B is incorrect because the definition of Process Control given is truncated and incomplete, omitting the key objective of the definition.

Understand the key concepts of service management

Question

Which of the following statements about processes is INCORRECT?

Options

  • AThe output from a process has to conform to operational norms derived from business objectives
  • BThe definition of Process Control is "The activity of planning and regulating a process, with the
  • CThe objective of any IT process should be expressed in terms of business benefits and goals
  • DA process may define policies, standards and guidelines

How the community answered

(55 responses)
  • A
    15% (8)
  • B
    71% (39)
  • C
    5% (3)
  • D
    9% (5)

Why each option

This question tests knowledge of ITIL process terminology. Choice B is incorrect because the definition of Process Control given is truncated and incomplete, omitting the key objective of the definition.

AThe output from a process has to conform to operational norms derived from business objectives

This is a valid ITIL statement - process outputs must conform to operational norms derived from business objectives, so it cannot be the incorrect statement.

BThe definition of Process Control is "The activity of planning and regulating a process, with theCorrect

The ITIL definition of Process Control is 'The activity of planning and regulating a process, with the objective of performing the process in an effective, efficient, and consistent manner.' The definition in choice B is cut off and therefore incomplete, making it the incorrect statement among the four options.

CThe objective of any IT process should be expressed in terms of business benefits and goals

This is a correct ITIL principle - process objectives should always be expressed in measurable business benefits and goals, so it is not the incorrect statement.

DA process may define policies, standards and guidelines

This is correct per ITIL - a process can define policies, standards, and guidelines as part of its governance and control framework.

Concept tested: ITIL Process Control definition and process characteristics

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#process definition#process control#process characteristics#incorrect statement

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