ITIL-FOUNDATION Question #270: Real Exam Question with Answer & Explanation

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Understand the key concepts of service management

Question

Which of the following statements about processes is INCORRECT?

Options

AThe output from a process has to conform to operational norms derived from business objectives
BThe definition of Process Control is "The activity of planning and regulating a process, with the
CThe objective of any IT process should be expressed in terms of business benefits and goals
DA process may define policies, standards and guidelines

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Topics

#process definition#process control#process characteristics#incorrect statement

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