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ITIL-FOUNDATION · Question #266
ITIL-FOUNDATION Question #266: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
The difference between service metrics and technology metrics is BEST described as?
Options
- AService metrics measure the end to end service; Technology metrics measure individual
- BService metrics measure maturity and cost; Technology metrics measure efficiency and
- CService metrics include critical success factors and Key Performance Indicators; Technology
- DService metrics measure each of the service management processes; Technology metrics
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Topics
#service metrics#technology metrics#measurement#end-to-end service