ITIL-FOUNDATION · Question #222
Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2. Continual Improvement 3. Implement Initiatives 4. Plan for Improvement
The correct answer is C. 4 Plan, 3 Do, 1 Check, 2 Act. The Deming Cycle (PDCA) maps to Plan for Improvement, Implement Initiatives, Monitor/Measure/Review, and Continual Improvement respectively. Option C correctly aligns each activity to its PDCA stage.
Question
Options
- A1 Plan, 2 Do, 3 Check, 4 Act
- B3 Plan, 2 Do, 4 Check, 1 Act
- C4 Plan, 3 Do, 1 Check, 2 Act
- D2 Plan, 3 Do, 4 Check, 1 Act
How the community answered
(33 responses)- A6% (2)
- B3% (1)
- C88% (29)
- D3% (1)
Why each option
The Deming Cycle (PDCA) maps to Plan for Improvement, Implement Initiatives, Monitor/Measure/Review, and Continual Improvement respectively. Option C correctly aligns each activity to its PDCA stage.
This mapping incorrectly assigns 'Monitor, Measure and Review' to Plan and 'Continual Improvement' to Do, reversing the actual PDCA flow.
Assigning 'Implement Initiatives' to Plan and 'Continual Improvement' to Do contradicts the PDCA sequence where implementation belongs in the Do stage.
In the Deming (PDCA) Cycle, Plan corresponds to 'Plan for Improvement' (item 4), Do corresponds to 'Implement Initiatives' (item 3), Check corresponds to 'Monitor, Measure and Review' (item 1), and Act corresponds to 'Continual Improvement' (item 2). This sequence reflects the iterative quality improvement loop central to CSI in ITIL.
This places 'Continual Improvement' in Plan and 'Implement Initiatives' in Do, which misorders the improvement and execution phases of the Deming Cycle.
Concept tested: Deming PDCA cycle mapped to ITIL CSI activities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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