Which of the following is the best definition of service management?

High availability describes only one operational goal within service management and does not capture the breadth of capabilities, value creation, and organizational focus in the full definition.

ITIL formally defines service management as a set of specialized organizational capabilities for providing value to customers in the form of services. This definition highlights capabilities - meaning people, processes, and tools working together - rather than limiting the concept to availability, documentation, or a rigid methodology.

Service management is not defined by documentation alone; it encompasses people, processes, and technology working together as organizational capabilities, not a document set.

ITIL is a framework, not a methodology, and the definition of service management does not reference international recognition or certification - it focuses on capabilities and value delivery.