What is the act of transforming resources and capabilities into valuable service better known as?

ITIL defines service management as a set of specialized organizational capabilities for transforming resources and capabilities into valuable services. This definition is foundational to the ITIL framework and distinguishes service management from general IT operations by focusing on value creation through structured processes and functions.

Incident management is a specific ITIL process focused on restoring normal service operation after a disruption, not the broad discipline of transforming resources into services.

Resource management refers to the administration and optimization of assets, staff, and infrastructure, not the overarching concept of converting those inputs into valuable services.

Service support is an ITIL publication grouping specific operational processes, not a term describing the transformation of resources into service value.