ITIL-FOUNDATION · Question #143
Which of the following is NOT a source of best practice?
The correct answer is B. Technology. Technology is not a recognized source of best practice in ITIL; it is an enabler or tool, whereas best practices derive from standards, academic research, industry knowledge, and internal experience.
Question
Which of the following is NOT a source of best practice?
Options
- AStandards
- BTechnology
- CAcademic research
- DInternal experience
How the community answered
(22 responses)- A9% (2)
- B86% (19)
- C5% (1)
Why each option
Technology is not a recognized source of best practice in ITIL; it is an enabler or tool, whereas best practices derive from standards, academic research, industry knowledge, and internal experience.
Standards such as ISO/IEC 20000 and COBIT are explicitly recognized in ITIL as valid sources of best practice.
ITIL explicitly categorizes sources of best practice as standards (e.g., ISO/IEC 20000), academic research, industry and market practices, and internal organizational experience - technology is the medium through which practices are implemented, not a source from which guidance originates. Technology may evolve or influence how practices are applied, but it is not itself a generator of best practice knowledge. This distinction is tested directly in ITIL Foundation examinations.
Academic research is explicitly listed in ITIL as a recognized source of best practice guidance.
Internal experience - the knowledge gained from within an organization - is recognized in ITIL as a legitimate source of best practice.
Concept tested: ITIL recognized sources of best practice
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.