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ITIL-FOUNDATION · Question #140
ITIL-FOUNDATION Question #140: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
Options
- AWhere are we now?
- BWhere do we want to be?
- CHow do we get there?
- DDid we get there?
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Topics
#CSI approach#improvement steps#vision#current state assessment