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ITIL-FOUNDATION · Question #1
ITIL-FOUNDATION Question #1: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
Options
- ABe accountable for the outcome of an activity
- BPerform an activity
- CBe kept up-to-date on the progress of an activity
- DManage an activity
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Topics
#RACI matrix#process roles#informed stakeholder#process ownership