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ITIL-FOUNDATION · Question #1

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

The correct answer is C. Be kept up-to-date on the progress of an activity. In a RACI matrix, the letter 'I' stands for Informed, meaning the person is kept up-to-date on progress and outcomes without needing to participate in the activity.

Understand the key concepts of service management

Question

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Options

  • ABe accountable for the outcome of an activity
  • BPerform an activity
  • CBe kept up-to-date on the progress of an activity
  • DManage an activity

How the community answered

(21 responses)
  • A
    10% (2)
  • B
    5% (1)
  • C
    86% (18)

Why each option

In a RACI matrix, the letter 'I' stands for Informed, meaning the person is kept up-to-date on progress and outcomes without needing to participate in the activity.

ABe accountable for the outcome of an activity

Accountability for an outcome corresponds to the 'A' (Accountable) designation in RACI, not the 'I' designation.

BPerform an activity

Performing an activity corresponds to the 'R' (Responsible) designation in RACI, not the 'I' designation.

CBe kept up-to-date on the progress of an activityCorrect

The 'I' in RACI stands for Informed, which designates someone who must be notified of decisions or activity progress as they occur. This role carries no obligation to act or participate - the person is simply kept aware of relevant developments. Being kept up-to-date on the progress of an activity is precisely the defining characteristic of the Informed designation.

DManage an activity

Managing an activity is not a distinct RACI label and is most closely associated with the 'A' (Accountable) role, not 'I'.

Concept tested: RACI matrix Informed role definition

Source: https://www.axelos.com/resource-hub

Topics

#RACI matrix#process roles#informed stakeholder#process ownership

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