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ITIL-4-CDS · Question #38
ITIL-4-CDS Question #38: Real Exam Question with Answer & Explanation
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Question
At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?
Options
- AForm cross-functional, product-focused teams responsible for all stages of the service lifecycleright
- BCentralize specialist skills into a single center of excellence to drive deep expertise
- CMinimize handover points by assigning end-to-end ownership to existing departments
- DStrengthen hierarchical governance to enforce stringent SLAs between teams
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