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ITIL-4-CDS · Question #37
ITIL-4-CDS Question #37: Real Exam Question with Answer & Explanation
The correct answer is C. Shift-left. See the full explanation below for the reasoning.
Question
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
Options
- AShortest item first
- BSwarming
- CShift-left
- DRobotic process automation
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