The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes. What does the Act phase of this methodology cover?

Question

Options

• AIncorrect. This action is taken during the Plan phase of the methodology.
• BIncorrect. This action is taken during the Do phase of the methodology.
• CIncorrect. These are the actions taken during the Check phase.
• DCorrect. This action is taken during the Act phase of the methodology.

• A
  4% (1)
• B
  4% (1)
• C
  7% (2)
• D
  85% (23)

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