What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

The correct answer is B. Correct. ISO/IEC 20000 is a process-based standard. The service management processes. the environmental needs of the employees of the organization. covered in the standard deliver the best possible service to meet a customer's business needs within agreed resource levels. customer via a process-based approach. The social behavior of the organization is not…

Basic concepts

Question

Options

AIncorrect. The ISO/IEC 20000 standard is driven by the business needs of the customer, not
BCorrect. ISO/IEC 20000 is a process-based standard. The service management processes
CIncorrect. The ISO/IEC 20000 standard focuses on meeting the business needs of the
DIncorrect. Compliance to the ISO/IEC 20000 standard will ensure that suppliers are effectively

How the community answered

(23 responses)

A
4% (1)
B
83% (19)
C
9% (2)
D
4% (1)

Explanation

the environmental needs of the employees of the organization. covered in the standard deliver the best possible service to meet a customer's business needs within agreed resource levels. customer via a process-based approach. The social behavior of the organization is not managed, however delivering services according to ISO/IEC 20000 does not mean that there are less suppliers to deal with.

Topics

#ISO/IEC 20000#process-based standard#service management benefits#business needs

Community Discussion

No community discussion yet for this question.

Full ISO20KF Practice