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ISO20KF · Question #95
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
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Basic concepts
Question
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
Options
- AIncorrect. The ISO/IEC 20000 standard is driven by the business needs of the customer, not
- BCorrect. ISO/IEC 20000 is a process-based standard. The service management processes
- CIncorrect. The ISO/IEC 20000 standard focuses on meeting the business needs of the
- DIncorrect. Compliance to the ISO/IEC 20000 standard will ensure that suppliers are effectively
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Topics
#ISO/IEC 20000#process-based standard#service management benefits#business needs