ISO20KF · Question #56
What purpose can the ISO/IEC 20000 standard serve?
The correct answer is B. Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a. reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc). certification audit. the standard. The standard can help to ensure that suppliers are managed…
Question
What purpose can the ISO/IEC 20000 standard serve?
Options
- AIncorrect. The standard requires that service performance is assessed by monitoring and
- BCorrect. The Specification (Part 1) of the standard defines the requirements to be satisfied in a
- CIncorrect. The requirements need to be driven by the business needs of the customer, not by
- DIncorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of
How the community answered
(27 responses)- A4% (1)
- B74% (20)
- C15% (4)
- D7% (2)
Explanation
reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc). certification audit. the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services. the standard defines the requirements to be satisfied in a certification audit.
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