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ISO20KF · Question #56
What purpose can the ISO/IEC 20000 standard serve?
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Basic concepts
Question
What purpose can the ISO/IEC 20000 standard serve?
Options
- AIncorrect. The standard requires that service performance is assessed by monitoring and
- BCorrect. The Specification (Part 1) of the standard defines the requirements to be satisfied in a
- CIncorrect. The requirements need to be driven by the business needs of the customer, not by
- DIncorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of
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Topics
#ISO/IEC 20000#standard purpose#certification#Part 1 specification