EXIN
ISO20KF · Question #57
Why is it important for Service Providers to provide documents and records?
The correct answer is C. Correct. To manage Service Management, documents and records are needed. As a result. the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
Service Management System (SMS)
Question
Why is it important for Service Providers to provide documents and records?
Options
- AIncorrect. Producing documents should never be a goal solely to become ISO/IEC 20000
- BIncorrect. This is part of Configuration Management.
- CCorrect. To manage Service Management, documents and records are needed. As a result,
- DIncorrect. This is part of competence, awareness and training and is not relevant to
How the community answered
(43 responses)- A5% (2)
- B9% (4)
- C74% (32)
- D12% (5)
Explanation
the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
Topics
#documentation#records management#service management#compliance
Community Discussion
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