EXIN
ISO20KF · Question #59
What are the key contents of an IT Service Management System?
The correct answer is C. definition of corporate measures to achieve the required level of quality. See the full explanation below for the reasoning.
Question
What are the key contents of an IT Service Management System?
Options
- Aa software system for the ticket system
- Ba software system to monitor the key performance indicators (KPIs)
- Cdefinition of corporate measures to achieve the required level of quality
- Dsystematic processes for ticket recording and follow-up only
How the community answered
(22 responses)- A5% (1)
- B9% (2)
- C82% (18)
- D5% (1)
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