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ISO20KF · Question #59
ISO20KF Question #59: Real Exam Question with Answer & Explanation
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Question
What are the key contents of an IT Service Management System?
Options
- Aa software system for the ticket system
- Ba software system to monitor the key performance indicators (KPIs)
- Cdefinition of corporate measures to achieve the required level of quality
- Dsystematic processes for ticket recording and follow-up only
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