According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable. What level of the supply chain must the service provider manage?

Question

Options

• AAll relationships between lead and subcontracted suppliers
• BOnly the relationship between the lead supplier and service provider
• COnly as agreed in the contracts between the various parties
• DOnly the subcontractors as the lead supplier is integral to the service delivery and self- managing

• A
  4% (1)
• B
  78% (21)
• C
  7% (2)
• D
  11% (3)

No community discussion yet for this question.