Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

Question

Options

• Ahow they can provide policies and a framework for a Management System
• Bhow they contribute to the achievement of the Service Management objectives
• Chow they contribute to the Total Cost of Ownership (TCO)
• Dhow they contribute to the total salary reduction

• A
  5% (3)
• B
  71% (45)
• C
  17% (11)
• D
  6% (4)

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