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ISO20KF · Question #119

What should not be part of a Service Level Agreement (SLA)?

The correct answer is D. Lessons learned and improvement actions. See the full explanation below for the reasoning.

Question

What should not be part of a Service Level Agreement (SLA)?

Options

AAuthorization details
BEscalation and notification process
CImpact and priority guidelines
DLessons learned and improvement actions

How the community answered

(65 responses)

A
3% (2)
B
6% (4)
C
12% (8)
D
78% (51)

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