EXIN
ISO20KF · Question #118
What is required for an implementation of IT Service Management to be successful?
The correct answer is D. The involvement and commitment of personnel at all levels in the organization from operational. See the full explanation below for the reasoning.
Question
What is required for an implementation of IT Service Management to be successful?
Options
- AA top-down approach whereby the management of the organization strongly and visibly enforces
- BBuy-in specifically from the levels in the organization which will be operationally involved in IT
- CThe appointment of a specialist department responsible for the development of the process
- DThe involvement and commitment of personnel at all levels in the organization from operational
How the community answered
(27 responses)- A15% (4)
- B4% (1)
- C7% (2)
- D74% (20)
Community Discussion
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