EXIN
ISO20KF · Question #11
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
The correct answer is C. A senior responsible owner should ensure resourcing for service improvement activities. See the full explanation below for the reasoning.
Question
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
Options
- AA senior responsible owner should be assigned as chairman of the Change Advisory Board
- BA senior responsible owner should handle all customer complaints to be able to improve
- CA senior responsible owner should ensure resourcing for service improvement activities.
- DA senior responsible owner should have responsiblity for Customer Relationship Management.
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- C81% (21)
- D12% (3)
Community Discussion
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