What is the objective of Service Level Management?

Question

Options

• ATo define, agree, record and manage levels of service
• BTo ensure a sufficient amount of Capacity has been designated in order to achieve agreed
• CTo ensure that agreed service Availability committments to customers can be met in all
• DTo establish and maintain good relationships with Customers

• A
  79% (31)
• B
  10% (4)
• C
  8% (3)
• D
  3% (1)

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