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ISO20KF · Question #10
ISO20KF Question #10: Real Exam Question with Answer & Explanation
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Question
What is the objective of Service Level Management?
Options
- ATo define, agree, record and manage levels of service
- BTo ensure a sufficient amount of Capacity has been designated in order to achieve agreed
- CTo ensure that agreed service Availability committments to customers can be met in all
- DTo establish and maintain good relationships with Customers
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