EXIN
ISO20KF · Question #106
What are the key contents of an IT Service Management system?
The correct answer is A. A documented organizational and operational structure. See the full explanation below for the reasoning.
Question
What are the key contents of an IT Service Management system?
Options
- AA documented organizational and operational structure
- BA software system for the ticket system
- CA software system to monitor the key performance indicators (KPIs)
- DSystematic processes for ticket recording and follow-up only
How the community answered
(43 responses)- A79% (34)
- B5% (2)
- C2% (1)
- D14% (6)
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