EXIN
ISO20KF · Question #105
The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?
The correct answer is B. As the basis for making management decisions and taking corrective actions. See the full explanation below for the reasoning.
Question
The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?
Options
- AAs input to financial management in order to determine charges for the service
- BAs the basis for making management decisions and taking corrective actions
- CTo present a professional image of the company
- DTo compare the performance of the Service Desk with service targets
How the community answered
(37 responses)- A8% (3)
- B84% (31)
- C5% (2)
- D3% (1)
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