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ISO20KF · Question #105
ISO20KF Question #105: Real Exam Question with Answer & Explanation
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Question
The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?
Options
- AAs input to financial management in order to determine charges for the service
- BAs the basis for making management decisions and taking corrective actions
- CTo present a professional image of the company
- DTo compare the performance of the Service Desk with service targets
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