Which of the following is contained within the communications management plan?

Question

Options

• AAn organizational chart
• BGlossary of common terminology
• COrganizational process assets
• DEnterprise environmental factors

• A
  8% (2)
• B
  77% (20)
• C
  12% (3)
• D
  4% (1)

Explanation

A communications management plan includes a glossary of common terminology to ensure all stakeholders share a consistent understanding of project-specific language - this is a standard component of the plan alongside communication formats, schedules, and escalation procedures.

Why the distractors are wrong:

• A (Organizational chart): This belongs to the resource management plan or project organization section, not communications - though roles may be referenced in comms planning, the chart itself lives elsewhere.
• C (Organizational process assets): These are inputs used when creating the communications management plan (e.g., templates, lessons learned), not contents of the plan itself.
• D (Enterprise environmental factors): Similarly, EEFs (culture, infrastructure, regulations) are inputs to planning processes, not outputs contained within the plan.

Memory tip: Think of the communications management plan as a "how we talk" document - it covers who gets information, when, how, and using what language (hence the glossary). Anything that feeds into creating it (OPAs, EEFs) is an input, not a component of it.

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