Which of the following is a tool and technique to the Manage Stakeholder Expectations process?

The correct answer is D. Interpersonal skills. Interpersonal skills are explicitly listed as a tool and technique in the Manage Stakeholder Expectations process (PMBOK 4th ed.), because actively engaging stakeholders requires soft skills like building trust, resolving conflict, active listening, and overcoming resistance…

Communication Management

Question

Options

AIssue log
BChange register
CStakeholder register
DInterpersonal skills

How the community answered

(25 responses)

A
12% (3)
B
4% (1)
C
4% (1)
D
80% (20)

Explanation

Interpersonal skills are explicitly listed as a tool and technique in the Manage Stakeholder Expectations process (PMBOK 4th ed.), because actively engaging stakeholders requires soft skills like building trust, resolving conflict, active listening, and overcoming resistance - all of which a project manager applies during the process.

Options A, B, and C are all inputs to this process, not tools and techniques: the issue log tracks open concerns brought into the process, the change register (change log) documents approved changes that must be communicated, and the stakeholder register provides the list of stakeholders and their interests that the process acts upon. Inputs feed the process; tools and techniques are what you use to execute it.

Memory tip: When a question asks about tools and techniques, think "what does the PM do or use to get work done?" - registers and logs are records (inputs/outputs), while skills and methods are actions. If it ends in "register" or "log," it's almost certainly an input, not a tool.

Topics

#manage stakeholder expectations#interpersonal skills#tools and techniques#stakeholder engagement

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