EXIN
EX0-115 · Question #99
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
The correct answer is C. Interested parties and customers of the services need to be identified and documented. See the full explanation below for the reasoning.
Question
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
Options
- AA compliments application needs to be implemented.
- BCustomer satisfaction surveys need to be defined so that customers can easily respond to them.
- CInterested parties and customers of the services need to be identified and documented.
- DOutstanding complaints need to be reviewed on a monthly basis.
How the community answered
(32 responses)- A13% (4)
- B3% (1)
- C78% (25)
- D6% (2)
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