EXIN
EX0-115 · Question #86
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would…
The correct answer is A. Complaints procedure. See the full explanation below for the reasoning.
Question
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship. According to ISO/IEC 20000-1, what would not be defined?
Options
- AComplaints procedure
- BContractual disputes
- CEarly termination of the contract
- DTransferof service
How the community answered
(43 responses)- A70% (30)
- B16% (7)
- C5% (2)
- D9% (4)
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