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EX0-115 · Question #85
EX0-115 Question #85: Real Exam Question with Answer & Explanation
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Question
What are the key contents of a Service management system (SMS)?
Options
- Aa software system for the ticket system
- Ba software system to monitor the Key performance indicators (KPIs)
- Cdefinition of corporate measures to achieve the required level of quality
- Dsystematic processes for ticket recording and follow-up only
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