When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?

Question

Options

• AAll employees should have attended anIT service management Foundation course.
• BCombine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer's business
• CEach service management process needs to have its own dedicated process manager.
• DThe Service management processes should meet the requirements in ISO/IEC 20000.

• A
  4% (1)
• B
  11% (3)
• C
  4% (1)
• D
  82% (23)

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