EXIN
EX0-115 · Question #104
EX0-115 Question #104: Real Exam Question with Answer & Explanation
The correct answer is D. The Service management processes should meet the requirements in ISO/IEC 20000.. See the full explanation below for the reasoning.
Question
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
Options
- AAll employees should have attended anIT service management Foundation course.
- BCombine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer's business
- CEach service management process needs to have its own dedicated process manager.
- DThe Service management processes should meet the requirements in ISO/IEC 20000.
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