EXIN
EX0-115 · Question #103
The ISO/IEC 20000 standard requires that service reports are produced using information based on service delivery and SMS activities. How are these service reports used?
The correct answer is B. as the basis for making management decisions and taking actions based on findings. See the full explanation below for the reasoning.
Question
The ISO/IEC 20000 standard requires that service reports are produced using information based on service delivery and SMS activities. How are these service reports used?
Options
- Aas input to financial management in order to determine charges for the service
- Bas the basis for making management decisions and taking actions based on findings
- Cto compare the performance of the Service desk with service targets
- Dto present a professional image of the company
How the community answered
(35 responses)- A17% (6)
- B71% (25)
- C3% (1)
- D9% (3)
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