CSSGB Exam Questions
163 real CSSGB exam questions with expert-verified answers and explanations. Page 4 of 4.
- Question #171Measure Phase
Show the formula you used to estimate the process standard deviation. Answer: (R÷d2)
standard deviation estimationR-bar d2control chart constantsprocess spread - Question #172Define Phase
The right hand side of a completed "house of quality" (HOQ) displays rankings and values for:
house of qualityQFDcompetitive assessmentHOQ structure - Question #173Define Phase
Which of the following techniques has proven useful in translating customer needs into product design features?
quality function deploymentQFDvoice of customercustomer needs translation - Question #174Define Phase
The SIPOC business model helps everyone in the company see the business from an overall process perspective. However, it does NOT:
SIPOCprocess mappingvoice of customerbusiness process - Question #176Overview: Six Sigma and the Organization
Having extensive industry knowledge makes upper management "experts" in customer needs and desires. To win in the marketplace they should:
voice of customercustomer needsorganizational knowledgecustomer focus - Question #177Overview: Six Sigma and the Organization
A customer satisfaction program was started on the right foot and has gone very well for the last year or so. The company should:
customer satisfactioncontinuous improvementvoice of customerprogram management - Question #178Define Phase
A six sigma improvement team may be required to analyze customer data in order to define a project or the results of an improvement. Which of the following tools would be of LEAST...
customer data analysisquality toolsPareto analysisteam tools - Question #179Define Phase
Customer expectations follow which hierarchy of needs, from low to high?
customer expectationsKano modelvoice of customerneeds hierarchy - Question #180Overview: Six Sigma and the Organization
During the team building phase, which of the following best describes the actions of the team?
team formationforming stageteam dynamicsteam development - Question #181Overview: Six Sigma and the Organization
In most cases, an improvement team receives the least control and direction during which of the following stages:
team performing stageteam dynamicsself-directed teamsteam development - Question #182Define Phase
Excessive conflict within an improvement team:
team conflictteam dynamicsimprovement teamsteam management - Question #183Define Phase
Good improvement team members will:
team membershipteam participationteam behaviormeeting etiquette - Question #184Measure Phase
The value occurring most frequently in a data set.
modecentral tendencydescriptive statisticsdata types