CSQA Exam Questions

What type of software testing is most closely associated with testing after a change has been made to the software or operational software has been changed to maintain the software...

Which of the following is an important component of a complaint resolution process?

One of the reasons a quality baseline needs to be established is:

______________is a statement of principles, and a broad guide to action.

A "master list" of processes that support an organization in accomplishing its goals is known as a:

Internal control is not a serial process, where one component affects only the next. It is a multidirectional interactive process in which almost any component can and will influen...

As the type of product changes on the process maturity continuum, the work processes also change.

A measure is a single attribute of a product or process.

Quality Control implemented through verification techniques is normally performed:

When a computer operator verifies that the jobs to be run that day have been run is called:

In the context of the PDCA cycle, Work Processes represent the _____ component and the Check Processes represent the ___________component.

Staged models are composed of a number of distinct levels of maturity.

Which tool is used by teams to help create order out of chaos, by categorizing large numbers of ideas?

A standard must be measurable, attainable, and necessary. What is meant by 'attainable' in this context?

Which of the following in the COSO enterprise risk management model is the component that requires "management to select an approach or set of actions to align assessed risks with...

COTS software is _______ if correct results will be produced under actual business conditions.

Managing by process means to use processes to achieve management's desired results. In this the process performance indicators should always be:

The factors that need to be addressed during contract negotiations for software developed by an outside organization include the following, except for:

Effort required to couple one system with another is called:

Using the PDCA Cycle concept, defining the mission of a Quality Assurance function would be considered which PDCA phase?

If a software development contract includes a clause on foreign attachments, which of the following would be considered a foreign attachment?

If a software project produced over 100 defects, would you state:

Which of the following is not included in 'Failure Cost' under 'Cost of Quality'?

Which task or tasks are helpful in building support for quality?

Which type of control method does not cause interpersonal problems?

If you had seven programs and the size in 'function points' were 5, 10, 15, 20, 30, 40, and 90. What is the mean size of those seven programs in function points?

_______________ is a structured, problem-solving technique used to show the relationship between groupings.

Within an ISO process assessment, a capability level is said to be established 'only' and 'only if' all the process attributes are 'fully achieved'.

____________ Listening is when the listener is performing an analysis of what the speaker said.

Which type of benchmark is used to set and validate objectives to measure performance?

Process Improvement is most effective when it is performed by:

Objective of assuring that the software / COTS can be integrated into the business system work flow is to ensure that:

QFD can be used to provide forward and backward traceability of value in the software development life cycle.

Which of the following is NOT a major concerns during the operation and maintenance of a purchased application or software?

It is recommended that a quality assurance group should develop a charter for the group. Which of the following is not normally included in the quality charter?

Which of the following is a long term objective of the quality function?

If you had seven programs and the size in function points were 80, 20, 20, 60, 40, 50, and 150. What is the median size of those seven programs in function points?

Which of the following is not a planning activity?

A common term that is used today for contracting for software development is "performance based contracting." Performance based contracting means:

Which of the following would be considered a standard unit of measurement?

While contracting for outsourced software development, ___________ refers to the rights of the customer to run the application system in more than one location.

Baselines should always be based on objectively measured dat

If the input product to a workbench does not meet the entry criteria, it should be accepted to save time and reworked later in the process.

Six Sigma quality is a statistical term defining the number of defects that have been established as a quality objective. A Six Sigma defect rate is:

Processes containing only common causes of variation are considered stable.

The effort required for testing a program to insure it performs its intended function is called:

What technique can be used to provide structure to the ideas from a brainstorming session?

In the context of process maturity, 'check process continuum' moves from:

In the CobiT Model, defining and managing service levels, performance, problems and incidences is a component of:

At what process maturity level in the SEI process maturity model would you expect that the most effort would be devoted to quality control?