The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in t

Employee Workflows (HRSD) address common employee needs like onboarding, requests, and HR case management, streamlining employee experiences across departments. These are fundamental offerings of the ServiceNow platform, improving efficiency for tasks related to an employee's lifecycle.

"Infrastructure Workflows" is too generic and broadly overlaps with IT Workflows, but isn't a distinct, top-level category name recognized by ServiceNow's product segmentation.

"Federal Workflows" refers to specialized solutions for government agencies, which are typically industry-specific extensions or configurations built on the platform, not a core "included workflow" category.

"Manufacturing Workflows" are industry-specific solutions built on the platform, not a core "included workflow" category directly provided by the base platform.

Customer Workflows (CSM) focus on improving customer service and engagement by providing tools for case management, self-service, and field service management, ensuring efficient resolution of customer issues. This is a primary segment of ServiceNow's workflow offerings designed to enhance customer satisfaction.

IT Workflows (ITSM, ITOM, ITBM) are foundational to ServiceNow, covering IT Service Management, Operations Management, and Business Management. These workflows enable organizations to manage IT services, infrastructure, and operations effectively, representing the platform's traditional strengths.