CSA Question #386: Real Exam Question with Answer & Explanation

Question

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? Choose 3 answers

Options

• ACreate Catalog item for the tablet, and on the form, add a check box variable for each accessary
• BCreate Catalog item for the tablet, and add a variable set to the form, for the accessary options.
• CCreate one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen
• DCreate a Records producer, and on the form, add a check box variable for each accessary option.
• EOn shopping Cart configuration, select option to show the Add Accessories button.

Explanation

To allow an employee to purchase a tablet with standard accessories, appropriate approaches include creating a catalog item for the tablet with checkbox variables for accessories, using a variable set for accessories within the tablet catalog item, or creating individual catalog items for the tablet and each accessory.

Common mistakes.

• D. A Record Producer is primarily used to create records in a table (e.g., an incident or task) from the Service Portal, not typically for ordering items that go through a fulfillment workflow like catalog items.
• E. The "Add Accessories button" in shopping cart configuration is a feature for users to discover related items, not a configuration method for defining the accessories themselves or how they appear on a form.

Concept tested. Catalog item variable types and structures

Reference. https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogItems.html

No community discussion yet for this question.