CSA · Question #386
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet…
The correct answer is A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options. C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen. To allow an employee to purchase a tablet with standard accessories, appropriate approaches include creating a catalog item for the tablet with checkbox variables for accessories, using a variable set for accessories within the tablet catalog item, or creating individual…
Question
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? Choose 3 answers
Options
- ACreate Catalog item for the tablet, and on the form, add a check box variable for each accessary
- BCreate Catalog item for the tablet, and add a variable set to the form, for the accessary options.
- CCreate one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen
- DCreate a Records producer, and on the form, add a check box variable for each accessary option.
- EOn shopping Cart configuration, select option to show the Add Accessories button.
How the community answered
(47 responses)- A72% (34)
- D19% (9)
- E9% (4)
Why each option
To allow an employee to purchase a tablet with standard accessories, appropriate approaches include creating a catalog item for the tablet with checkbox variables for accessories, using a variable set for accessories within the tablet catalog item, or creating individual catalog items for the tablet and each accessory.
Creating a catalog item for the tablet and adding individual checkbox variables for each accessory (carrying case, screen cleaner, etc.) directly on its form allows users to select multiple options easily for a single tablet request. This is a common and effective way to present optional add-ons within a catalog item.
Creating a catalog item for the tablet and then adding a variable set containing the accessory options (e.g., checkboxes or select boxes) provides a modular and reusable way to group related variables. This approach promotes organization and allows the same set of accessories to be easily added to other catalog items if needed.
Creating a separate catalog item for the tablet, and individual catalog items for each accessory (carrying case, screen cleaner, tablet stand, screen protector), allows each item to be managed, priced, and fulfilled independently. While requiring multiple selections in the shopping cart, it provides maximum flexibility and distinct request workflows for each item.
A Record Producer is primarily used to create records in a table (e.g., an incident or task) from the Service Portal, not typically for ordering items that go through a fulfillment workflow like catalog items.
The "Add Accessories button" in shopping cart configuration is a feature for users to discover related items, not a configuration method for defining the accessories themselves or how they appear on a form.
Concept tested: Catalog item variable types and structures
Source: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogItems.html
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