Salesforce
CRT-261 · Question #181
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer…
The correct answer is D. On-Demand Email-to-Case. See the full explanation below for the reasoning.
Question
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails. What solution should a consultant recommend?
Options
- AEmail-to-Case
- Bweb-to-Case
- CAn AppExchange package
- DOn-Demand Email-to-Case
How the community answered
(20 responses)- A10% (2)
- B5% (1)
- C15% (3)
- D70% (14)
Community Discussion
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