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CRT-261 · Question #182
CRT-261 Question #182: Real Exam Question with Answer & Explanation
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Question
Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case manager's knowledge of the products related to the case. What should a consultant recommend to modify the Case Assignment rules?
Options
- AImplement Einstein Article Recommendations.
- BImplement Skills-Based Routing.
- CImplement Queue-Based Routing
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