Salesforce
CRT-261 · Question #165
CRT-261 Question #165: Real Exam Question with Answer & Explanation
Sign in or unlock CRT-261 to reveal the answer and full explanation for question #165. The question stem and answer options stay visible for context.
Question
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the consultant suggest?
Options
- AOn-Demand Email-to-case
- BStandard email to case
- CWeb to case forms
- DOmni channel routing
Unlock CRT-261 to see the answer
You've previewed enough free CRT-261 questions. Unlock CRT-261 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.