Salesforce
CRT-261 · Question #165
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of…
The correct answer is A. On-Demand Email-to-case. See the full explanation below for the reasoning.
Question
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the consultant suggest?
Options
- AOn-Demand Email-to-case
- BStandard email to case
- CWeb to case forms
- DOmni channel routing
How the community answered
(20 responses)- A85% (17)
- B10% (2)
- D5% (1)
Community Discussion
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