Salesforce
CRT-211 · Question #36
CRT-211 Question #36: Real Exam Question with Answer & Explanation
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Question
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email?
Options
- ACase Source updates to 'email' and an email is sent out using Template.
- BAn email is sent out using Template and then Case Source updates to email'.
- CAn email la sent out using Template and then Case Source updates to 'email'.
- DCase Source updates to email and an email Is sent out using Template.
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