CRT-211 · Question #36
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is…
The correct answer is A. Case Source updates to 'email' and an email is sent out using Template. Case Source updates to `email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto- response rule evaluates the Case Source value after it is updated by the Process Builder and…
Question
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email?
Options
- ACase Source updates to 'email' and an email is sent out using Template.
- BAn email is sent out using Template and then Case Source updates to email'.
- CAn email la sent out using Template and then Case Source updates to 'email'.
- DCase Source updates to email and an email Is sent out using Template.
How the community answered
(27 responses)- A85% (23)
- B7% (2)
- C4% (1)
- D4% (1)
Explanation
Case Source updates to `email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto- response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template.
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