Salesforce
CRT-211 · Question #22
CRT-211 Question #22: Real Exam Question with Answer & Explanation
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Question
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?
Options
- AAuto-Response Rules
- BEscalation Rules
- CAssignment Rules
- DWorkflow Rules
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