Salesforce
CRT-211 · Question #173
CRT-211 Question #173: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should understand before adding Chat to the Service Console? (Choose 2 answers)
Options
- AChat is unavailable in Lightning Experience if also using Omni-Channel.
- BChat can only be added to Standard navigation Lightning apps.
- CChat must be routed with Omni-Channel in Lightning Experience.
- DChat can only be added to Console navigation Lightning apps.
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