Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should…

The correct answer is C. Chat must be routed with Omni-Channel in Lightning Experience. D. Chat can only be added to Console navigation Lightning apps. Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with…

Sales Cloud and Service Cloud Applications

Question

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should understand before adding Chat to the Service Console? (Choose 2 answers)

Options

AChat is unavailable in Lightning Experience if also using Omni-Channel.
BChat can only be added to Standard navigation Lightning apps.
CChat must be routed with Omni-Channel in Lightning Experience.
DChat can only be added to Console navigation Lightning apps.

How the community answered

(27 responses)

A
7% (2)
B
15% (4)
C
78% (21)

Explanation

Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style.

Topics

#Chat#Omni-Channel#Service Console#Lightning Experience

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