Salesforce
CRT-211 · Question #166
CRT-211 Question #166: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction. What should the administrator do to help meet this goal?
Options
- ASet up and configure Entitlement Process to design timelines and track issue resolution.
- BConfigure the Milestones object on Service Contracts to sequential milestones for common case
- CDesign a Net Promoter Score survey using Surveys that is automatically sent when a case is
- DExpose the Service Contracts object in the Service Console for an agent to view when working a
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