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CRT-211 · Question #157

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts. What should the administrator do to configure…

The correct answer is C. Display the related contacts related list and add the direct field. Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field…

Sales Cloud and Service Cloud Applications

Question

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts. What should the administrator do to configure the account page layout?

Options

  • ADisplay both the contacts and the related contacts related lists.
  • BDisplay the related accounts related list on the page layout.
  • CDisplay the related contacts related list and add the direct field.
  • DDisplay the contacts related list and add the related field.

How the community answered

(36 responses)
  • A
    8% (3)
  • B
    3% (1)
  • C
    78% (28)
  • D
    11% (4)

Explanation

Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field indicates whether a contact is directly associated with an account or not. By adding this field to the related list, users can easily see which contacts are direct and which are not.

Topics

#Contacts to Multiple Accounts#related lists#page layout#direct field

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