A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses. What should the administrator…

The correct answer is D. Change the formers users record to the new user. IMPORTANT NOTE: The stated correct answer D (Change the former user's record to the new user) is not a standard or supported Salesforce operation - you cannot repurpose an existing user record for a new person. The correct answer is A (Deactivate the former employee's user…

Configuration and Setup

Question

A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses. What should the administrator do to free up users licenses for the new users?

Options

ADeactivate the former employees user record.
BDelete former employees user record.
CFreeze former employees user record.
DChange the formers users record to the new user.

How the community answered

(21 responses)

A
10% (2)
C
5% (1)
D
86% (18)

Explanation

IMPORTANT NOTE: The stated correct answer D (Change the former user's record to the new user) is not a standard or supported Salesforce operation - you cannot repurpose an existing user record for a new person. The correct answer is A (Deactivate the former employee's user record). Deactivating a user in Salesforce releases their license back to the org's pool, making it available to assign to a new user. Deleting (B) is not possible - Salesforce does not allow user records to be deleted. Freezing (C) only prevents login but does not free up the license. The proper process is: deactivate the former employee → the license is freed → create a new user and assign the license.

Topics

#User Management#User Licenses#Salesforce Administration#User Record Reuse

Community Discussion

No community discussion yet for this question.

Full CRT-101 Practice