The administrator for AW Computing is working with a user who is having trouble logging in to salesforce. What should the administrator do to identify why the user is unable to login?

The correct answer is A. Review the Security token. Note: This answer appears to reflect a potential error in the answer key. In standard Salesforce administrator practice, the correct tool for diagnosing login failures is the Login History (option D), which shows login timestamps, IP addresses used, login type, and the specific…

Configuration and Setup

Question

Options

AReview the Security token.
BReview the password history.
CReview the Password policies.
DReview the Login history

How the community answered

(17 responses)

A
88% (15)
C
6% (1)
D
6% (1)

Explanation

Note: This answer appears to reflect a potential error in the answer key. In standard Salesforce administrator practice, the correct tool for diagnosing login failures is the Login History (option D), which shows login timestamps, IP addresses used, login type, and the specific failure reason (e.g., 'Invalid Password', 'IP Restricted', 'Two-Factor Authentication Required'). The Security Token (option A) is relevant when a user connects via an API client or integration tool from an untrusted IP - resetting or reviewing the token can resolve those specific connection failures. For general browser login troubleshooting, administrators should review the Login History to identify the root cause.

Topics

#User Login#Security#Administrator Tasks#Authentication

Community Discussion

No community discussion yet for this question.

Full CRT-101 Practice